'Tele - Confidence' Workshop
Objectives
- To develop a structure and technique for opening an inbound/outbound call.
- To improve questioning skills to establish needs and wants.
- To develop a simple process to overcome objections.
- To explore, understand and practice techniques for securing the sale.
Likely Duration - 1 or 2 Days
Target Groups - Internal Sales Executive and Business Development Manager
Content
- Communication.
- Planning.
- Establishing Needs and Wants.
- Questioning Techniques.
- Active Listening.
- Feature and Benefit selling.
- Pro-Active Calls.
- Opening a Call
- Presenting your proposition/offer.
- Overcoming Concerns